Refund policy
Return Policy
We accept return requests within 30 days of delivery for eligible items. This means you have 30 days after receiving your item to contact us and request a return.
To initiate a return request, please contact our support team at:
hi@shopvalorae.com
Please include your order number and, if applicable, clear photos or videos showing the item’s condition, tags, and packaging.
Items sent back without prior authorization from our support team will not be accepted.
Eligibility for Returns
To be eligible for a return, the item must meet all of the following conditions:
- The item must be new, unworn, unused, and unwashed
- All original tags and packaging must be intact
- Proof of purchase (such as your order number or receipt) must be provided
We reserve the right to inspect returned items before approving a refund.
Return Authorization
If your return request is approved, we will provide detailed instructions on how and where to send your return.
Returns sent without prior authorization may be refused.
Return Shipping & Refund Deductions
If the return is not due to a defective, damaged, or incorrect item, the following rules apply:
Return Shipping
Customers are responsible for arranging and paying for the return shipping.
Original Shipping Cost
For orders that qualified for Free Shipping, the actual shipping cost we paid to deliver the order may be deducted from the refund amount.
The refund amount will only cover the item price paid, minus applicable deductions.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery so we can evaluate the issue and resolve it promptly.
Supporting photos or videos may be required.
Non-Returnable Items
Certain items are not eligible for return due to hygiene, safety, or business reasons.
These include:
Personal & Hygienic Goods
Used, opened, or seal-broken beauty products, skincare, personal care goods, intimate apparel (such as underwear and swimwear), earrings, and similar hygienic items.
Personal Wear Items
Items such as hats, headwear, or other apparel that come into direct contact with hair or skin cannot be returned once worn due to hygiene considerations.
Final Sale & Clearance Items
Items clearly marked as Final Sale, Clearance, or Warehouse Clearance, or items sold with discounts exceeding 50%, are not eligible for returns or refunds, unless they arrive defective or incorrect.
Other Non-Returnable Items
- Perishable goods
- Custom or personalized products
- Gift cards
- Digital products or software
- Subscriptions
- Hazardous materials
If you are unsure whether your item qualifies, please contact us before requesting a return.
Allergies & Material Sensitivity
Our products are manufactured using standard apparel materials.
We cannot guarantee that products will be suitable for individuals with specific allergies or material sensitivities.
Returns based solely on personal allergic reactions or sensitivities may not be eligible unless the product is proven defective.
Exchanges
The fastest way to exchange an item is to:
- Place a new order for the desired item
- Request a return for the original item following the return process above
European Economic Area (EEA) – Right of Withdrawal
If the order is shipped to a country within the European Economic Area (EEA), customers have a 14-day statutory right of withdrawal.
Withdrawal Period
14 days from the date you (or a designated recipient) receive the goods.
Condition
Items may be handled only as necessary to determine their nature, characteristics, and functioning, and must not show significant signs of use.
Refund
If the withdrawal is valid, we will refund the item price plus standard shipping costs (excluding expedited shipping) within 14 days after receiving the returned goods.
Refund Processing
Once we receive and inspect your returned item, we will notify you whether the refund has been approved or rejected.
If approved, the refund will be issued to the original payment method.
Processing Time
- Standard processing: 7–10 business days after approval
- During major sale periods (e.g., Black Friday, Cyber Monday, Christmas), processing may take up to 30 business days
Please note that banks or credit card providers may take an additional 3–20 business days to post the refund.
In certain circumstances, we reserve the right to offer store credit or gift cards instead of a direct refund.